E2M field path (sanitized example)

Where the main guide leaves off.
This page is a sanitized field notebook — the same sequence as a real desk-phone conversion, with no personal names, emails, Smart Account labels, sales-order numbers, or live MACs. Use placeholders; swap in your values.

Read first if you have not:

• Enterprise → MPP conversion
• Bolt-in guide
• 8851 model page
• Voice fulfillment checklist

Example lab shape (placeholders only)

Story arc (what “done” looks like)

[A] Network: IP + DNS + web UI opens
[B] Firmware shows MPP / 3PCC (or Cloud Upgrader still converting)
[C] Classic license bound to THIS MAC (LRP Get Licenses — not CLC alone)
[D] Transition Authorization Type = Classic (non-empty on Status)
[E] Ext 1: Proxy = YOUR_PBX_HOST, User/Auth/Password set
[F] Status line = Registered
[G] e911 address before real outbound

Critical separation

Chapter 1 — You already bought L-CP-E2M-88XX-CNV=

You have an eDelivery / order line for the conversion SKU. Next people often open Cisco License Central (CLC).

What CLC does well

• Assigns the order to a Customer Smart Account + Virtual Account
• Shows inventory once assignment finishes

What CLC often does not show

• A button labeled Get PAK / Get licenses on the new Order Inventory screens

That is normal. CLC assignment ≠ classic PAK fulfillment to a MAC.

Sanitized CLC checklist

[ ] Sign in with the Cisco.com ID that should own the order
[ ] Open CLC Order Inventory
[ ] Select the correct Customer Smart Account (+ Virtual Account)
[ ] Find the line for L-CP-E2M-88XX-CNV= (wording like “Convert 8800 series…”)
[ ] Assign order → Review → Assign / Submit
[ ] Wait / refresh until the SKU is visible under that account
[ ] Stop expecting “Get PAK” here — go to Traditional LRP next

Chapter 2 — Traditional Licenses → LRP (this is where the MAC is bound)

1. Open software.cisco.com
2. Traditional Licenses → Access LRP
3. PAKs or Tokens (or search by PAK / sales order)
4. Select the PAK that carries L-CP-E2M-88XX-CNV=
5. Get Licenses / Get License

Assign to devices (two UI shapes)

A) Add Devices Manually (best for one phone)

B) Import from Excel only

• Use Cisco’s Download data file template (do not invent column headers)
• One row: your MAC
• Upload → continue to Submit

After Submit

Submitted ≠ phone unlocked. You still need the file applied (cloud publish and/or manual Transition Auth).

Chapter 3 — Phone already says 3PCC but still nags

In the field it is common to see both:

• Status → Product Name = …-3PCC
• Software = multiplatform sip88xx…MPP…loads
• and LCD / Status still shows migration license pain

Default Transition Auth (phone)

Advanced → Voice → Provisioning (Firmware Upgrade area):

$MAU expands to the phone MAC without colons.

Probe the cloud URL from a PC

https://cloudupgrader.webex.com/licenses/e2m/AABBCCDDEEFF.lic

Manual host when cloud stays 403 but you have the .lic

1. Host the raw file over HTTP or HTTPS the phone can reach (lab LAN HTTP is fine).
2. Transition Authorization Rule = that exact URL
3. Type = Classic
4. Submit → check Download Status → reboot if needed
5. Confirm Transition Authorization Type is no longer blank

Do not paste the .lic URL into Ext 1 Proxy.

Chapter 4 — Network gotchas (static IP)

Suggested pattern (adjust to your LAN):

IP:        192.168.x.y
Mask:      255.255.255.0
Gateway:   192.168.x.1
DNS 1:     192.168.x.1
DNS 2:     8.8.8.8

Web UI: https://PHONE_IP on the same LAN (accept cert warning as needed).

Chapter 5 — Ext 1 after the license clears

Only after migration unlock (or native MPP with no nag) finish SIP.

Save → reboot if asked → Status / Line = Registered.

See also: Bolt-in guide.

Chapter 6 — End-to-end sanitized checklist (copy)

NETWORK
[ ] Phone has IP
[ ] Primary + secondary DNS set
[ ] https://PHONE_IP opens (admin)

IDENTITY
[ ] MAC recorded (12 hex, no colons)
[ ] Serial optional but useful
[ ] Sticker: enterprise vs already 3PCC

LICENSE (classic E2M)
[ ] L-CP-E2M-88XX-CNV= ordered
[ ] CLC: order assigned to Smart Account (no “Get PAK” required here)
[ ] LRP Traditional: Get Licenses on the PAK
[ ] Device MAC added (Add, then Next, then Submit)
[ ] Transaction Processed — .lic downloaded
[ ] Cloud URL 200 OR manual host of .lic
[ ] Transition Authorization Type = Classic

SIP (LightningArrows Voice)
[ ] Desk Voice (or Office) ordered
[ ] Ext 1 Proxy = YOUR_PBX_HOST
[ ] User / Auth / Password set
[ ] Status = Registered
[ ] e911 service address collected before real outbound
[ ] Optional DID / port / forward for testing

Chapter 7 — Symptom → fix (field table)

Chapter 8 — What LightningArrows Voice expects next

After Registered:

1. Confirm two-way audio on a short test call
2. Complete e911 / service address when requested
3. Optional DID, port, or forward while testing
4. Ops checklist: Voice fulfillment checklist
5. Support: My Tickets (when logged in)

Order seats: LightningArrows Voice.

Related pages

Sanitization note

This page intentionally uses example shapes only (AABBCCDDEEFF, YOUR_PBX_HOST, TRX…). It does not publish customer Smart Account names, emails, live MACs, SIP passwords, or sales-order identifiers. Configure only phones you own. Buy conversion licenses from Cisco or an authorized partner — LightningArrows sells the Voice seat after the handset can speak SIP.

Compatibility and licensing UIs change; re-check Cisco’s Enterprise↔MPP guide and Cloud Upgrader before purchasing.